Warranty Policy
The ZAGG Warranty Policy applies to mophie® branded products. The mophie brand is owned by mophie inc, a wholly owned subsidiary of ZAGG Inc. Please register your product at ZAGG.com prior to any warranty claim. We may ask you to send us a photograph of your product to validate the claim. Please be advised that a replacement fee may apply.
If return is required for your warranty, you accept and acknowledge that your credit card will be charged the full retail value of the replacement product if you fail to return the original product within 60 days of the request.
All ZAGG warranties are non-transferrable and are only available to the original end-user of the product purchased directly from ZAGG or an Authorized ZAGG reseller. Warranties do not apply to products purchased from unauthorized resellers. Many resellers who sell through Amazon, eBay, social media platforms or other online sites are not authorized retailers or resellers of ZAGG products. When purchasing online, it is important to note where the product is being shipped from and who it is being sold by. Second-hand items, including those purchased from websites such as Amazon, eBay or Craigslist are not covered by the ZAGG Warranty Policy.
Americas Warranty Policies
Mophie.com is intended for North American based purchasers only. Please refer to the Regional Warranty Policies section for warranty policies applicable to purchases outside of North America.
Warranty Period: purchase date through 730 days
Policy and Warranty Applicability: Defects in materials and workmanship under normal use
Exclusions: Damage caused by operating the product outside its intended use, unauthorized modification or alteration, and loss.
Remedy (at ZAGG's sole discretion): Replacement or exchange the product with a product that is of equal value
Process: Register the product at ZAGG.com. Once registered, follow the directions in your ZAGG.com account dashboard to submit a warranty request. Please be advised product inventory is limited to popular products and that a replacement fee may apply. Proof of purchase and a valid credit card may be required to return products. Customer is responsible for shipping costs and may be required to return the damaged product to ZAGG within sixty (60) days.
Regional Warranty Policies Apply
Regional product warranty policies apply for products purchased outside of North America. Please review policies appropriate for your location:
APAC Warranty Policy
EMEA Warranty Policy
General Warranty Terms
The ZAGG Warranty Policy (“Policy”) applies mophie branded products and are subject to the following terms: this Policy is non-transferable and is only available to the original end-user purchaser purchased directly from ZAGG, Mophie or an Authorized ZAGG reseller (“Purchaser”). To request a replacement product under the Policy, Purchaser must register the product at ZAGG.com, provide proof of purchase and may be required to provide a valid credit card number. This Policy does not apply to products purchased from online vendors unauthorized to sell ZAGG or Mophie product, including unauthorized sellers on websites such as Amazon and eBay. Shipping time and product availability may vary.
ZAGG IS NOT RESPONSIBLE FOR DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF DATA, LOSS OF REVENUE, AND LOSS OF ANTICIPATED PROFITS. ZAGG’S WARRANTIES DO NOT COVER ANY THIRD-PARTY DEVICES OR THE PERSONAL PROPERTY OF ANY CONSUMER. THESE WARRANTIES DO NOT APPLY TO ZAGG SOFTWARE OR TO ANY THIRD-PARTY SOFTWARE. ANY ALTERATION, CHANGE, MODIFICATION, OR REPAIR (OTHER THAN REPLACEMENT OF A REPLACEABLE COMPONENT) MADE TO THE PRODUCT BY A PARTY OTHER THAN ZAGG OR ZAGG’S AUTHORIZED SERVICE PROVIDERS VOIDS ALL WARRANTIES. ZAGG RESERVES THE RIGHT TO REFUSE WARRANTY REPLACEMENT FOR SUSPECTED FRAUD OR ABUSE OF ZAGG’S WARRANTY POLICY CONTAINED HEREIN. ZAGG’S WARRANTIES AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. ZAGG SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF THE LAW PROHIBITS ZAGG FROM DISCLAIMING IMPLIED WARRANTIES OR WARRANTIES OF MERCHANTABILITY, ALL SUCH WARRANTIES ARE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
ZAGG RESELLERS, AGENTS OR EMPLOYEES ARE NOT AUTHORIZED TO MODIFY OR EXTEND ZAGG’S WARRANTIES. ZAGG RESERVES THE RIGHT TO CHANGE WARRANTY TERMS AND REMEDIES WITHOUT NOTICE.
The benefits conferred by these warranties are in addition to other rights you may have depending on your country, state or province of residence. Furthermore, some countries, states and provinces do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties, so the above limitations or exclusions may not apply to you. If any provision of these warranties is unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect any remaining provisions.